Smart Multi Solution
About Us
Smart Multi Solution, a proudly 100% Malaysian-owned company specializing in providing premium cleaning and landscape services across a diverse range of industries, including commercial Cleaning ,strata property cleaning, Initial cleaning and landscape services. Over the years, our company has built a solid reputation based on the core values of honesty, integrity, and reliability.
Since our inception with just one staff member, we have grown to employ over 100 dedicated professionals. This growth is a testament to our commitment to delivering bespoke service solutions tailored to the unique needs of businesses of all sizes throughout Malaysia
At Smart Multi Solution, we pride ourselves on our highly trained operations team, which works closely with clients to understand their specific requirements. This collaborative approach ensures that we provide tailored solutions that consistently exceed expectations. Our services are designed to meet the unique requirements of each client, and we have built a strong track record of success in delivering superior cleaning and landscaping services.
We also emphasize ongoing support and have systems in place to maintain a high level of communication and transparency at all times. This ensures that our clients are always informed and confident in the services we provide.
We would be honored to explore potential avenues for collaboration with you and your esteemed organizations. Your vision and innovation align with our dedication to excellence, and we believe that together, we can achieve remarkable outcomes.
Our goal
We are here to solve your problem
Mission
To provide high-quality, reliable, and eco-friendly cleaning services to homes and businesses across Malaysia, ensuring a clean and healthy environment for our clients while promoting sustainability and customer satisfaction.
Vission
To be the leading cleaning service provider in Malaysia, recognized for our commitment to excellence, innovation, and environmental responsibility. We aspire to set new standards in the cleaning industry, contributing to a greener future and enhancing the quality of life for our community.
The SMS 5 Pillars of Quality
Our dedication to quality and continuous improvement has led us to develop our 5 pillars of quality: Satisfaction, Service, Simplicity, Safety, and Sustainability. These pillars are fundamental to every aspect of our operations, ensuring we consistently uphold the highest standards.
Each pillar is supported by clear and measurable Key Performance Indicators (KPIs) that hold us accountable and guide our actions at every touchpoint. From administrative tasks to the work of our cleaning operatives on the ground, these principles ensure we deliver exceptional service and care for the people and environments we serve.
Client Satisfaction
Client Satisfaction is at the heart of our mission, ensuring that every interaction and service we provide meets or exceeds our clients' expectations.
Client Simplicity
Client Simplicity is woven into our processes, making it easy for clients to engage with us and benefit from our services without unnecessary complexity.
Client Sustainability
Client Sustainability reflects our commitment to environmentally responsible practices, minimizing our ecological footprint while maintaining the highest quality of service.
Client Service
Client Service excellence is demonstrated through our responsive and proactive approach, addressing the unique needs of each client with professionalism and attention to detail.
Client Safety
Client Safety is paramount, as we rigorously adhere to best practices and safety protocols to protect both our team members and the people we serve.
These pillars not only define our approach but also inspire us to continuously improve and innovate. We believe that by adhering to these principles, we can make a meaningful difference in the lives of our clients and contribute positively to the communities we serve.
SMS Operation Plan Methodology
Smart Multi Solution’s innovative Operation Plan Methodology (OPM), tailored to ensure the seamless initiation and execution of our client contracts. Our OPM is designed to prepare work teams and equipment meticulously, ensuring that all specifications and requirements are met from the outset.
Our service begins with a comprehensive implementation strategy, aimed at facilitating a smooth transition of services provided by SMS. Each new project is meticulously planned by our experienced management staff, who strive to identify all potential issues, responsibilities, and risks before the project commences. Once identified, these elements are assigned to various skilled staff members within our company, whose expertise is leveraged to complete all necessary preparatory actions.
Each project is overseen by an Operation Manager, whose role is pivotal from the project’s inception through to the point where the services provided meet the client’s specified standards. Here are the detailed steps we follow to ensure the success of each project:
Scope of Work
We begin by clearly defining the scope of work to ensure all parties have a mutual understanding of the project's objectives and deliverables
Health & Safety
We prioritize health and safety by implementing rigorous safety protocols and ensuring all team members are trained and equipped to handle any potential hazards.
Emergency Procedures
Detailed emergency procedures are established and communicated to all team members to ensure swift and effective responses to any unforeseen incidents.
Chemical and Machinery Use Management
Chemical and Machinery Use Management
Pre-Audit
A pre-audit is conducted to identify any potential issues and ensure all preparatory actions are completed to the highest standards.
Cleaning and Landscape Contract Commencement
The contract commences with a structured plan for cleaning and landscaping, ensuring all tasks are performed efficiently and effectively
Structure of Working Team
We structure our working teams to maximize efficiency and ensure all team members are clear on their roles and responsibilities.
Arrival on Site
Our teams arrive on site fully prepared, ensuring a smooth transition into the active phase of the project.
Cleaning and Landscape Start-Up
The start-up phase is carefully managed to ensure all initial tasks are completed to the highest standards.
Reporting and Audit (Monthly)
We conduct monthly reporting and audits to monitor progress, address any issues promptly, and ensure continuous improvement.
Our structured approach ensures that every project we undertake is managed with the highest level of professionalism and efficiency. We are confident that our OPM will provide the reliability and excellence that your projects demand.