Premium cleaning services

Proudly 100% Malaysian-owned Company.

Smart Multi Solution, a proudly 100% Malaysian-owned company specializing in providing premium cleaning and landscape services across a diverse range of industries, including commercial Cleaning ,strata property cleaning, Initial cleaning and landscape services. Over the years, our company has built a solid reputation based on the core values of honesty, integrity, and reliability.

Since our inception with just one staff member, we have grown to employ over 100 dedicated professionals. This growth is a testament to our commitment to delivering bespoke service solutions tailored to the unique needs of businesses of all sizes throughout Malaysia

At Smart Multi Solution, we pride ourselves on our highly trained operations team, which works closely with clients to understand their specific requirements. This collaborative approach ensures that we provide tailored solutions that consistently exceed expectations. Our services are designed to meet the unique requirements of each client, and we have built a strong track record of success in delivering superior cleaning and landscaping services.

We also emphasize ongoing support and have systems in place to maintain a high level of communication and transparency at all times. This ensures that our clients are always informed and confident in the services we provide.

We would be honored to explore potential avenues for collaboration with you and your esteemed organizations. Your vision and innovation align with our dedication to excellence, and we believe that together, we can achieve remarkable outcomes.

Smart Multi Solution

Mission

To provide high-quality, reliable, and eco-friendly cleaning services to homes and businesses across Malaysia, ensuring a clean and healthy environment for our clients while promoting sustainability and customer satisfaction.

Vission

To be the leading cleaning service provider in Malaysia, recognized for our commitment to excellence, innovation, and environmental responsibility. We aspire to set new standards in the cleaning industry, contributing to a greener future and enhancing the quality of life for our community.

5 Pillars of Quality

These pillars not only define our approach but also inspire us to continuously improve and innovate. We believe that by adhering to these principles, we can make a meaningful difference in the lives of our clients and contribute positively to the communities we serve.

Client Satisfaction

Client Satisfaction is at the heart of our mission, ensuring that every interaction and service we provide meets or exceeds our clients' expectations.

Client Service

Client Service excellence is demonstrated through our responsive and proactive approach, addressing the unique needs of each client with professionalism and attention to detail

Client Simplicity

Client Simplicity is woven into our processes, making it easy for clients to engage with us and benefit from our services without unnecessary complexity.

Client Safety

Client Safety is paramount, as we rigorously adhere to best practices and safety protocols to protect both our team members and the people we serve.

Client Sustainability

Client Sustainability reflects our commitment to environmentally responsible practices, minimizing our ecological footprint while maintaining the highest quality of service.

SMS Operation Plan Methodology

Smart Multi Solution’s innovative Operation Plan Methodology (OPM), tailored to ensure the seamless initiation and execution of our client contracts. Our OPM is designed to prepare work teams and equipment meticulously, ensuring that all specifications and requirements are met from the outset.

Our service begins with a comprehensive implementation strategy, aimed at facilitating a smooth transition of services provided by SMS. Each new project is meticulously planned by our experienced management staff, who strive to identify all potential issues, responsibilities, and risks before the project commences. Once identified, these elements are assigned to various skilled staff members within our company, whose expertise is leveraged to complete all necessary preparatory actions.

Each project is overseen by an Operation Manager, whose role is pivotal from the project’s inception through to the point where the services provided meet the client’s specified standards. Here are the detailed steps we follow to ensure the success of each project:

Scope of Work

We begin by clearly defining the scope of work to ensure all parties have a mutual understanding of the project’s objectives and deliverables

Health & Safety

We prioritize health and safety by implementing rigorous safety protocols and ensuring all team members are trained and equipped to handle any potential hazards.

Emergency Procedures

Detailed emergency procedures are established and communicated to all team members to ensure swift and effective responses to any unforeseen incidents.

Chemical and Machinery Use Management

Every aspect of chemical and machinery management is handled with the utmost care and precision. We strive to create a safer and more efficient operational environment, aligning perfectly with your commitment to excellence and innovation.

Pre-Audit

A pre-audit is conducted to identify any potential issues and ensure all preparatory actions are completed to the highest standards.

Cleaning and Landscape Contract Commencement

The contract commences with a structured plan for cleaning and landscaping, ensuring all tasks are performed efficiently and effectively

Structure of Working Team

We structure our working teams to maximize efficiency and ensure all team members are clear on their roles and responsibilities.

Arrival on Site

Our teams arrive on site fully prepared, ensuring a smooth transition into the active phase of the project.

Cleaning and Landscape Start-Up

The start-up phase is carefully managed to ensure all initial tasks are completed to the highest standards.

Reporting and Audit (Monthly)

We conduct monthly reporting and audits to monitor progress, address any issues promptly, and ensure continuous improvement.

Our structured approach ensures that every project we undertake is managed with the highest level of professionalism and efficiency. We are confident that our OPM will provide the reliability and excellence that your projects demand.

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